Free Review Request
SMS Generator
Get an AI-written SMS that asks customers for a review. Personalised to your business, your customer, and your tone, and trimmed to fit a single text. Free, no sign-up needed.
Tell us the details
Only the business name is required
If you include a link it is added to the SMS. Use a shortener like bit.ly to keep the message short.
Your SMS will appear here
Fill in the details and click Generate SMS
SMS gets more reviews than email, by a wide margin
The average email open rate sits around 20%. SMS open rates are closer to 98%. If you want customers to actually read your review request, a text is the most reliable way to reach them.
98%
SMS open rate
Almost every text message gets read, usually within minutes of arriving. Email open rates hover around 20%. If you want your request actually seen, SMS is hard to beat.
<5 min
Read within minutes
Send your request right after the service while the experience is fresh. Customers remember more detail and respond faster than they ever would to an email.
5-10×
Higher conversion
A direct link in a text removes every obstacle between reading the request and leaving the review. One tap and the customer is on your review page.
4 tips that lift your reply rate
The generator does the writing. These small habits decide how many of those messages turn into published reviews.
Send within 24 hours
The best time to ask is right after the experience. After 48 hours most customers have moved on. If you can send the same day, do it.
Use the customer's first name
Personalised messages get dramatically higher response rates than generic ones. Even just adding a name at the start makes a real difference.
Keep the link short
A long URL looks spammy and eats into your 160-character limit. Use a shortener like bit.ly, or a branded short link if you have one.
One ask, one link
Do not include multiple links or ask customers to do more than one thing. A single clear call to action works far better than a list of options.
How the two channels compare
| What matters | SMS | |
|---|---|---|
| Open rate | ~98% | ~20% |
| Time to read | Minutes | Hours to days |
| Best for | Local & service businesses | Longer, detailed asks |
| Length | Under 160 characters | No real limit |
| Feel | Personal, direct | Easy to ignore |
send the request, collect the reviews.
Writing the message is the easy part. Bragly sends review requests by SMS and email automatically, right after every job, and tracks who opened, clicked, and reviewed.
Frequently Asked Questions
Yes, asking customers to leave a review is allowed on most platforms including Google, Trustpilot, and Facebook. What you cannot do is offer incentives in exchange for reviews, or selectively ask only happy customers. A genuine ask with no strings attached is fine.
Under 160 characters is the sweet spot. That keeps it to one SMS and avoids extra charges from some carriers. The tool aims for that target by default, but if you add a long URL it may go slightly over. Use a URL shortener to stay under the limit.
Send it while the experience is still fresh. For a restaurant or cafe, within a few hours of the visit. For a service business, within 24 hours of the job finishing. The longer you wait, the lower the response rate.
You can, but personalised messages work better. Even just swapping in the customer name and the specific service they used makes people more likely to respond.
That is actually a good outcome. You want unhappy customers to tell you, not Google. Respond quickly, fix the issue if you can, and they may still leave a positive review. At minimum you have avoided a public complaint.
Yes. The generator works for restaurants, salons, tradespeople, medical practices, retail, hospitality, and any other local or service business. Fill in the service field to give the AI enough context to write something specific.
This tool generates SMS messages. For email review requests, the Review Request Generator on this site writes both email and SMS templates.
Yes, completely free. No account, no credit card, no usage limits. Generate as many versions as you like.
